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Best Buy Steel - Quality Steel, Great Prices

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Conditions of Sale

The following conditions apply to all purchases from Best Buy Steel, whether via our website or any other means:

1. Acceptance of Quotes/Orders
   1. If your order includes cutting or made-to-order products, you are required to verify that the products, materials, profiles, dimensions, thicknesses, measurements, finishes, colours and quantities have been quoted correctly by formally accepting your quote and these Terms and Conditions.
   2. We always try our hardest to get quotes and orders correct but rare errors do occur and we expect you to double check your order carefully for errors before we go ahead with manufacture.
   3. Once you have accepted a quote, you must also accept the goods supplied as long as they conform to that quote. For example, if you formally accept a quote listing cream coloured corrugated roof sheeting and we deliver cream coloured corrugated roof sheeting you cannot then say you will not accept the sheeting because you said 'green' on the phone but we must have heard 'cream'. We recommend that you let us send you a quote via email or fax before accepting any quote.
   4. To verify that you have formally accepted your quote, as well as that you have accepted these Terms and Conditions, we require you to advise us of acceptance verbally or in writing. This can be done in several ways:
      1. By sending us an SMS message from the mobile phone number listed on your quote. The message must include the Quote number on your quote and some phrase indicating we can proceed. Any affirmative statement will be taken as your approval of the order, for example: “Please go ahead with Quote Q1501-012345” or “Q1501-012345 is correct” or “Yes I wish to proceed with Q 012345” would all be taken as indication that you have checked the quote carefully.
      2. By sending us an email stating the quote number and an affirmative statement indicating that we can proceed (i.e. a phrase as described for SMS messages above) or a reply to an email containing a quote from us where you make an affirmative statement indicating that we can proceed.
      3. By sending us a fax stating the quote number and an affirmative statement indicating that we can proceed (i.e. a phrase as described for SMS messages above).
      4. By signing the authorisation at the bottom of the quote and handing it to us in person or emailing, faxing or sending us a photo of the signed form (note that a photo must clearly show your name, signature and the date as well as the quote number in a single photo).
      5. By agreeing to proceed in a recorded telephone conversation in which either party has either stated the quote number and/or stated or enumerated the products/services to be provided.
2. Payment
   1. For trade credit account holders, payment terms are specified in the account holder's Credit Approval Letter.
   2. For all other customers:
      1. For orders of new materials, if they include cutting or made-to-order products, pre-payment is required before your order can be actioned. Payment can be made by EFTPOS in person, by credit card over the phone (credit card surcharges may apply), by bank transfer / direct deposit or by sending a cheque to our postal address. In the case of a deposit or cheque, your order will be actioned once the funds clear. Note that a card-holder verification may be required for some credit card payments.
      2. Any balance of payment for goods shall be paid C.O.D. unless otherwise arranged prior to delivery.
   3. Payments more than 7 days overdue may incur additional charges, including but not limited (except by law) to:
      1. costs and disbursements incurred in pursuing any recovery action
      2. interest on overdue balances at a rate no less than the Reserve Bank of Australia's 'Indicator Lending Rates – F5 – Small Business Variable Other Overdraft (FILRSBVOO)' rate for the relevant month.
      3. any other claim or remedy including collection costs, debt recovery fees and legal costs on an indemnity basis.
   4. Such costs and disbursements will be due and payable by you to us irrespective of whether pursuit of the recovery action, claim or remedy is successful.
3. Delivery
   1. Whilst all reasonable care will be taken when goods are being delivered, we accept no responsibility for damage to property caused during unloading of the goods, whether through negligence of our employees or agents or otherwise. Liability is only accepted for damage to the goods being delivered and is limited to a refund for the value of the goods or replacement with equivalent/comparable goods.
   2. When delivering goods, we will place the goods in one of the following locations, as deemed appropriate by the person making the delivery -
      1. On the verge of the property indicated as the delivery address for your order; or
      2. Within the boundaries of the property indicated as the delivery address for your order, in any location on the ground that allows sufficient room and is safe for the goods to be unloaded; or
      3. In some other location as directed by you if deemed appropriate, safe and possible by the person making the delivery.
4. Returns
   1. In the interest of keeping our prices as low as possible, we cannot accept returns of made-to-order products or cut-to-order lengths for any of our products.
   2. Stock lengths of new products can sometimes be returned if done soon after the order, provided the goods are in the same condition as when they were delivered, and subject to a restocking fee. Goods damaged in any way, including by weather, cannot be returned. If the product is an item that we already held in stock at the time of supply to you, a re-stocking fee of 20-30% will apply to help cover the cost of our staff picking, packing, loading and unloading your order and then having to return it to stock. However, if the products have been sourced especially for you from one or more of our wholesale suppliers, and we need to return the products to our wholesale suppliers, a re-stocking fee equal to that charged to us by the supplier shall be payable by you. This fee is often between 20 and 50% of the cost of the goods, if the goods can be returned at all. If the goods were not already held in stock by us at the time of supply to you and they cannot be returned to our wholesale suppliers, you must keep and pay for the goods.

      To avoid being surprised by re-stocking fees, please ask about the re-stocking fee that applies to the products you are ordering before placing the order, especially if there is any risk that you will need to return stock lengths.

   3. Returned items shall be transported at your cost to whichever one of our warehouses is nearest the delivery address. We can arrange transport of any returned goods for a fee that shall be less than or equal to the initial delivery fee for the goods.
5. Liability
   1. Our liability for supply of the products and/or services ends with the supply of the goods and/or services as specified in the quote accepted by you as described in the Acceptance of Quotes/Orders clause above or, in the event of no record of acceptance, as specified in the last quote or invoice provided to you before:
      1. Manufacture in the case of made-to-order and cut-to-order items
      2. Pick-up or despatch for delivery in the case of stock items.
   2. Any notification to request changes shall be void and have no effect if sent by you or received by us after the times specified in 5.1.1 and 5.1.2.
   3. Unless you have advised us by fax or email of changes required to specifications of goods, before manufacture for made-to-order and cut-to-order items and before pick-up or despatch for delivery of stock items, then the goods specified as per 5.1 shall be deemed to be the goods ordered by you.
   4. Should you telephone us prior to the times specified in in 5.1.1 and 5.1.2 to request changes, such changes shall only be deemed to have been made once we have issued to you a new quote/invoice incorporating such changes.
   5. If, after pick-up/delivery, you believe that the wrong goods have been supplied, you must notify us within 7 days for us to accept liability for any mistake, unless a longer period is required by law.
   6. If you send us copies of plans for your structure, we may calculate the quantity of materials required in order to assist you if we are inclined to do so. We are not builders or engineers however and, whilst we will try our utmost to provide the best possible service we can, we cannot accept any liability for mistakes made in identifying the correct materials or in calculating the required quantities from your plans. We will provide our 'best effort' quote and then it is your responsibility to check, with a suitably qualified professional if necessary, that the materials and quantities are correct and suitable for their intended purpose.
   7. Liability for goods passes from us to you when the earliest of the following occurs:
      1. When goods are being delivered, when all the goods have been placed -
         1. On the ground at the delivery address for your order; or
         2. At some other location as directed by you; or
         3. At the location within the perimeter of the delivery address or on the verge outside the delivery address determined by the person making the delivery as most appropriate at the time of delivery
      2. When goods are being collected, when all the goods have been -
         1. Loaded onto your vehicle regardless of whether they have yet been secured; or
         2. Placed beside your vehicle to allow them to be loaded onto the vehicle by you
6. Delay
   1. We undertake to deliver or make available each order as soon as practicable and/or by the agreed delivery date, if any such date exists. We will not however be responsible for any loss or damage arising from any delay or failure to deliver the goods, particularly if that delay or failure is caused by factors beyond our control.
7. Cancellation
   1. Notice of cancellation of orders must be given prior to the commencement of the cutting or manufacture of the goods. Notification after this time cannot be accepted and the conditions specified in the Returns clause above shall then apply.
   2. The purchaser must compensate Best Buy Steel for any expenses related to the order that are incurred prior to receipt of notification of the cancellation or its actioning by our suppliers where applicable. Whilst we will endeavour to contact our suppliers immediately to action a cancellation, we may require up to one full business day to contact our suppliers to cancel an order and our suppliers may require 24 hours to effect the cancellation of an order.